Privacy Policy

1. Introduction

Kelen Stagn ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We take your privacy seriously and have implemented measures to ensure that your personal information is secure and treated with care. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Personal information is data that can be used to identify you individually. This may include:

• Name
• Email address
• Phone number
• Postal address
• Date of birth
• Payment information
• Educational background
• Nationality
• Language proficiency

2.2 Non-Personal Information

We also collect non-personal information that cannot be used to identify you individually, such as:

• Browser type
• IP address
• Device information
• Operating system
• Pages visited on our website
• Time spent on our website

3. How We Collect Information

3.1 Direct Collection

We collect information directly from you when you:

• Fill out forms on our website
• Register for a course
• Subscribe to our newsletter
• Contact us via email, phone, or other means
• Request information about our services
• Participate in surveys or feedback forms

3.2 Automated Collection

We automatically collect certain information when you visit our website through the use of cookies, web beacons, and similar technologies. This information is used to improve your experience on our website and understand how users interact with our content.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and improving our services
• Processing course registrations and payments
• Communicating with you about our services
• Sending newsletters and marketing materials (if you have consented)
• Responding to your inquiries and providing customer support
• Conducting research and analysis to improve our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

5. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to rectify inaccurate or incomplete information
• The right to request the deletion of your personal information
• The right to restrict or object to the processing of your personal information
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For more information about how we use cookies, please see our Cookie Policy.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information is protected when transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Kelen Stagn English Learning
123 Learning Street
Vancouver, BC V6B 4Y8
Canada
Email: [email protected]
Phone: +1 (604) 554-9392